Privacy Policy

Last updated on September 24, 2022

TALKCOMS LTD (hereinafter referred to as “TALKCOMS”) is dedicated to protecting your privacy. This policy sets out the basis on which any personal data TALKCOMS collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. It also describes your rights towards us and how to exercise them.

By using TALKCOM’s Services, you accept our Privacy Policy and our processing of your personal data. You also agree to TALKCOMS use of electronic communication channels to send you information. It is important that you read and understand our Privacy Policy before using our Services.

To provide our Services, such as our payment methods and our customer portal, we need to process your personal data, as described below. We do this with the utmost consideration.

Information we collect from you

When you use our Services, we may collect the following information, including without limitation:

Personal and contact information – e.g. name, billing, email address, (mobile) phone number, etc.

Historical information – e.g. your purchase, payment, and credit acceptance history

Information about interaction between you and TALKCOMS – e.g. how you use our Services, including page response times, download errors, entry and exit methods, as well as delivery notices when we contact you.

Device information – e.g. the IP address, language settings, browser settings, time zone settings, operating system and platform and screen resolution.

Geographical information – e.g. your geographical location.

Why we collect and use your personal data

TALKCOMS collects, uses, and stores your Personal Data in accordance with applicable law and EU directives regarding the Protection of Persons and Personal Data, as modified. TALKCOMS uses your Personal Data for the provision of Services and billing purposes. TALKCOMS may use your Personal Data to improve their Services. TALKCOMS may use your Personal Data to detect misuse of its system and/or a customer account. TALKCOMS may use the Personal Data to provide you with information relating to your account. TALKCOMS may use the Personal Data for marketing purposes unless you object to this. Thus, you may at any time and without charge, contact TALKCOMS to stop any use of your Personal Data for advertising or solicitation purposes. TALKCOMS and any partner involved in providing the Services will store your Personal Data no longer than the time necessary to provide Services and, in any case, no longer than the maximum period permitted by the local laws, rules and regulations on Personal Data protection. DISCLOSURE AND SHARING OF YOUR PERSONAL DATA. TALKCOMS ensures the confidentiality of your Personal Data and will never disclose them to third parties without your consent, apart from the partners involved in providing the Services.

However, these partners involved in providing the Services will only receive the Personal Data required to perform Services. TALKCOMS and its partners are prohibited from using your Personal Data for any other purposes.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties: If all, or substantially all, of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or Acceptable Use Policy where these apply to you. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

By using the Services provided by TALKCOMS, you agree that your Personal Data can be transmitted to partners in Members States of European Union or in countries providing adequate protection for the provision of the Services. Personal Data may additionally be communicated to any employee of TALKCOMS or any partner involved in providing the Services. The communication to these third parties is limited to data necessary for the performance of their tasks for the same purposes as the one of TALKCOMS.

Access to your personal data

You can request free access to your Personal Data processed and stored by TALKCOMS in the secure MyAccount section.

You have the following rights

Right of access to your Personal Data: You have the right to ask us for confirmation on whether we are processing your Personal Data, and access to the Personal Data and related information on that processing (e.g., the purposes of the processing, or the categories of Personal Data involved).

Right to erasure: You have the right to ask us to delete your Personal Data, as permitted by law. This right may be exercised among other things:

when your Personal Data is no longer necessary for the purposes for which it was collected or otherwise processed
when you withdraw consent on which processing is based and where there is no other legal ground for processing
when you object to processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or when you object to the processing pursuant to Art. 21 (2) GDPR; or,
when your Personal Data has been unlawfully processed.

Right to restriction of processing (Art. 18 GDPR): You have the right to request the limiting of our processing under limited circumstances, including: when the accuracy of your Personal Data is contested; when the processing is unlawful and you oppose the erasure of your Personal Data and request the restriction of the use of your Personal Data instead; or when you have objected to processing pursuant to Art. 21 (1) GDPR pending the verification whether the legitimate grounds of TALKCOMS override your grounds.

Right to data portability: You have the right to receive the Personal Data that you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit that information to another controller, including to have it transmitted directly, where technically feasible.

Data retention

We will retain your Personal Data for as long as you maintain an account or as otherwise necessary to provide you the Services. We will also retain your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements

Security of your personal data

TALKCOMS uses standard security technologies and procedures to ensure the protection of your Personal Data against unauthorized access, use, disclosure, or destruction. TALKCOMS takes security measures, such as technical and organizational measures against unauthorized or unlawful access to your Personal Data and against accidental loss or destruction of, or damage to your Personal Data.

Any sensitive information, such as your credit card number are protected by encryption. The encrypted communication is established using Secure Sockets Layer (SSL) technology.

Indeed, SSL provides a secure exchange of data between two computers in order to ensure the confidentiality, integrity of exchanged information and authentication by recognition of the identity of the program, the person or company with which the Personal Data is exchanged.

Cookies

TALKCOMS draws your attention to the fact that during the time of the connection to the “www.talkcoms.com” site, a cookie can be automatically installed. Cookies are small text files that are stored on your device and similar technologies, with the help of which our services can be provided and data can be collected. With cookies we can save your preferences and settings; make it possible for you to register; offer interest-based ads; combat fraud, and analyse how our websites and online services perform.

We may also use web beacons to help deliver cookies and collect usage and performance data. Our websites may include web beacons and cookies from other service providers. You have a wide range of tools to manage cookies, web beacons and similar technologies, including browser control to block and remove cookies from third-party analytics services to no longer allow data collection through web beacons and similar technologies. Your browser and other choices may affect your experiences with our products.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice